Frequently Asked Questions
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Frequently Asked Questions
Everything you need to know before your arrival
We have gathered the most common questions from our guests so that you can plan your stay with peace of mind. If you do not find the information you are looking for, our reception team is available 24 hours to assist you personally.
At what time is check-in and check-out?
Check-in time is from 15:00 and check-out time is until 12:00. There is the possibility of a late check-out until 18:00 subject to availability, with an additional cost of 30 €.
Where can I park the car?
We have a private garage with valet parking service available from 8:00 to 23:00 for a cost of €16.00 per night (VAT included). We recommend booking in advance as spaces are limited. The garage is located 400 meters from the hotel. If you prefer to park outside of those hours or without the valet parking service, we have an agreement with the Acueducto Parking. To access the loading and unloading zone in front of the hotel, set your GPS to Plaza Mayor 12.
Does the hotel have a restaurant?
We do not have our own restaurant, but we offer a buffet breakfast from 8:00 to 10:30. In the Plaza Mayor and its surroundings you will find a wide variety of bars and restaurants where you can enjoy Segovian cuisine.
Are pets allowed?
We are sorry, at the Infanta Isabel Hotel we do not allow pets.
What additional services does the hotel offer?
As a guest of Hotel Infanta Isabel, you can use the rental bicycles, gym, reading rooms and panoramic terraces located in the building of Hotel Real, just a 5-minute walk away. During the summer season, we have an agreement with the sports center Casino de la Unión in Hontanares de Eresma for the use of their pools.
Is there an airport shuttle service available?
Yes, we offer airport transfer service for a cost of 150 € per vehicle (one way). To arrange it, please contact us at least 72 hours in advance.
Is the hotel accessible and suitable for families?
The hotel has family rooms and offers babysitting service upon request and availability. The rooms have air conditioning, free Wi-Fi, and amenities to ensure a comfortable stay for everyone.
Can events be celebrated at the hotel?
Yes, we have two event rooms. The Alcázar Room, with 100 m² and capacity for up to 70 people, is ideal for banquets, cocktail parties, and celebrations. The Plaza Room, with 20 m², is perfect for business meetings of up to 9 people. Both rooms have natural light and free WiFi.
What is the cancellation policy?
The cancellation policy varies depending on the type of rate booked. We recommend checking the specific conditions at the time of making your reservation. For any questions, our reception team can assist you.
Does the hotel have WiFi connection?
Yes, we offer free high-speed WiFi connection in all hotel facilities, including guest rooms and event halls.
Are there rooms with views of the Plaza Mayor?
Yes, many of our rooms have a balcony and offer privileged views of the Plaza Mayor and the Cathedral. We recommend indicating your preference at the time of booking and we will do everything possible to accommodate your request, subject to availability.
