Frequently Asked Questions
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Frequently Asked Questions
Everything you need to know before your arrival
We have compiled the most frequently asked questions from our guests so that you can plan your stay with peace of mind. If you do not find the information you are looking for, our team is available to assist you personally.
At what time is check-in and check-out?
Check-in is from 3:00 pm and check-out is before 12:00 pm. Please check with reception for the possibility of early check-in or late check-out if available.
Is there parking available?
The Canal Acueducto Cottages offer free parking nearby, allowing you to arrive with your vehicle and explore the province with total comfort.
Are pets allowed?
Yes, dogs are allowed with a maximum weight of 8 kg. The supplement is 16 € per stay. We do not offer specific services for pets.
Do the little houses have a fully equipped kitchen?
Yes, all the little houses have a fully equipped kitchen with a refrigerator, microwave, dishwasher, and kitchenware. You can prepare your own meals with complete freedom.
What services do the little houses offer?
We offer free WiFi connection in all rooms, air conditioning and heating, hairdryer, amenities, TV and iron. In addition, we have an airport transfer service with an additional cost (160 €).
Is there an airport shuttle service available?
Yes, we offer a transfer service to Adolfo Suárez Madrid-Barajas Airport at a cost of €160 per journey. Please check availability and book in advance.
How far is the center of Segovia?
The Canal Aqueduct Houses are located just a 15-minute walk from the Aqueduct or 5 minutes by bus. The AVE train station is 4 km away and the airport is 90 km away.
Do the little houses have a terrace or outdoor areas?
Yes, the little houses are surrounded by green areas and natural spaces, perfect for morning walks and enjoying the tranquility of the environment.
What can be visited nearby?
In addition to the Aqueduct, the Cathedral, the Alcázar, and the Plaza Mayor are located within walking distance. La Granja de San Ildefonso, Pedraza, and Sepúlveda are recommended excursions from this strategic location.
What is the cancellation policy?
The cancellation policy varies depending on the type of rate booked. We recommend checking the specific conditions at the time of making your reservation.
